Returns and Refunds

Returns & Refunds Policy

At Orloria, your satisfaction is our top priority. We take great care to ensure that our products reach you in perfect condition. However, if you face any issues with your order, please review our returns and refunds policy below:

Returns

  • Due to the nature of skincare and cosmetic products, we do not accept returns once the packaging has been opened or the product has been used.

  • Returns are only accepted if:

    • You received the wrong product.

    • The product was damaged or defective upon arrival.

Refunds

  • If your return request is approved, you may choose between:

    • A replacement product (same product or of equal value).

    • A full refund back to your original payment method.

  • Refunds may take 5–7 working days to reflect in your account, depending on your payment provider.

Conditions for Returns/Refunds

To be eligible, please ensure:

  1. The request is made within 48 hours of delivery.

  2. The product is unused, unopened, and in original packaging (if not damaged).

  3. You provide proof of purchase (order number, receipt, or confirmation email).

How to Request a Return or Refund

  1. Contact us at orloriaofficial@gmail.com / +923188821378 within 48 hours of receiving your order.

  2. Share your order number, a brief description of the issue, and photos/videos of the product (if damaged or incorrect).

  3. Our support team will review and confirm the next steps.

Non-Returnable / Non-Refundable Items

  • Opened or used skincare products (due to hygiene reasons).

  • Products purchased during sales, promotions, or discounts.

  • Items damaged due to misuse or negligence after delivery.

Contact Us

For any queries about returns and refunds, reach us at:
📩 orloriaofficial@gmail.com
📞 +923188821378