Frequently Asked Questions (FAQs)
General FAQs
Q1: Are your products suitable for all skin types?
Yes, our products are formulated to suit most skin types. However, we always recommend doing a patch test before use, especially if you have sensitive skin.
Q2: Are your products dermatologically tested?
Yes, all our products are dermatologically tested and made with safe, high-quality ingredients.
Q3: Do your products contain harmful chemicals like parabens or sulfates?
No, our products are free from parabens, sulfates, and harsh chemicals.
Q4: Can I use multiple products together?
Yes, you can use our serums, facewashes, and creams as part of a daily skincare routine. We also provide usage instructions on each product page.
Q5: How long will it take to see results?
Results vary depending on skin type and concern. Typically, visible improvements are noticed within 3–6 weeks of regular use.
Product-Specific FAQs
Q6: How do I use a face serum?
Cleanse your face, apply a few drops of serum, and gently massage it in. Follow with moisturizer or sunscreen.
Q7: Can I use face serum daily?
Yes, our serums are designed for daily use, preferably in your morning and night skincare routine.
Q8: Which facewash is best for oily/acne-prone skin?
We recommend our [insert product name] facewash enriched with [active ingredient like salicylic acid/green tea] for oily and acne-prone skin.
Q9: Do fairness creams lighten the skin tone permanently?
Our fairness creams are designed to brighten and even out skin tone, reduce dullness, and give a natural glow. They do not permanently alter your skin color but improve overall radiance.
Q10: Can men use your skincare products?
Yes, our products are unisex and suitable for both men and women.
Order & Delivery FAQs
Q11: Do you offer cash on delivery (COD)?
Yes, we offer cash on delivery as well as online payment options.
Q12: How long does delivery take?
Orders are usually delivered within 3–5 working days, depending on your location.
Q13: Do you ship internationally?
Currently, we deliver within [your country]. International shipping will be available soon.
Q14: What is your return/exchange policy?
Due to hygiene reasons, skincare products cannot be returned once opened. However, if your product arrives damaged or incorrect, we will replace it.
Q15: How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email or SMS to monitor your shipment.